EPISODE 56: Not Doing This ONE Thing Could Cost You Your Entire Business - Interview with Marilynn Taylor

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Interview with Marilynn Taylor — a pioneer on the Airbnb platform, who once got kicked off Airbnb, and is now an Airbnb Ambassador

1. Will you tell me how you got started in STRs?

2. Were you on Airbnb from the beginning or did it take a few years?

3. You got kicked off of Airbnb in the beginning and now you’re an ambassador?! Tell us the story.

4. How do you like combine the OG direct booking philosophies with the tool of Airbnb being there for you?

5. How are you using Airbnb as a tool while keeping your own bulletproof protections? How do you work all this? And also how did you end up back on the Airbnb platform after getting kicked off?

6. How do you know that taking the time to do these steps is actually protection for your property?

7. You've never had anybody send you a rental agreement or ask who you are. And that's my experience as well. Does doing all of this impact your bookings?

8. How are you showing that you care so deeply about the guest? How do you keep doing this in kind of a practical, efficient way with so many guests on so many listings?

9. Can you run through your order of operations?

Am I the Airbnb-hole?

Reacting to a guest wanting to sue a host for leaving a bad guest review.